Complexity Cost Credit Unions
By Henry Meier I have some good news this morning. The CFPB is going to come out with material in the coming months to assist institutions in complying with the ...
The latest from Randall Smith
Formalize Board Renewal Process for Best Results
By Jessica Jones and Laura Lynch Every credit union board should make renewal a strategy for success. But many boards struggle with renewal processes such as recruitment and election, which ...
Social Media Is a Threat – Is Your Credit Union Safe?
By Chelsea Back in college, Facebook was so much more than a social networking site—it was the center of social life. So, imagine my horror when I woke up ...
3 Tips for Better Checking Account Marketing
By Joe Swatek The fundamental banking account for consumers is the checking account. When you ask an individual where he or she banks, the name of the bank or credit ...
Why CU Social Good overflows With Credit Union Kindness
Looking for all the good that credit unions do nationwide? Well, now you don’t have to look beyond your browser. Just type in www.cusocialgood.com and you can ...
Changing Your Brand: More Than Changing A Logo
By Mark Arnold I’m writing this post as I travel on an American Airlines flight. Even though they are in the middle of bankruptcy and a possible merger, American ...
8 Suggestions for Fast Recruiting
By Matt Monge My thought is that leaders and hiring managers need to hire slowly, taking their time to ensure they’re selecting team members that are not a match ...
What Makes or Breaks the Member Experience
Front-line staff have a direct impact on member satisfaction. Recent studies define what consumers find most valuable and important in their service interactions. With this research, managers can determine where ...