Stop Spewing Mobile Wallet BS
By Ron Shevlin If I’ve learned anything about doing consumer research it’s this: You can’t ask consumers their opinions about things that they don’t know. So, ...
The latest from Randall Smith
How Are You Going To Achieve Success In 2013?
According to a recent article posted on creditunions.com, younger customer recruitment and sophisticated data usage are two areas of importance for financial institution success in 2013. One reason for ...
Cultivate Community via Social Media
Small businesses recognize the power of small gestures, thus cultivating customer loyalty and strengthening relationships by focusing on individuals. As social media makes its mark, small businesses are using this ...
Is Student Debt Worth It?
BY AMY HE At the end of January, the Center for College Affordability and Productivity (CCAP) released a report asking the question, “Why are recent college graduates underemployed?” It’s ...
Build Solid Boards to Avoid Heartache
BY SARAH SNELL COOKE “Directors are at once our greatest strength and at once our greatest weakness,” now-retired CUES CEO Fred Johnson told me in his exit interview. Unfortunately, it ...
The Pocket Merger: Your Phone is Becoming Your Wallet. Will Your CU Be Prepared?
By Ron Daly ‘m an iPhone guy. When most of my peers were pecking away at a Blackberry hard-key, I was tapping and swiping my touchscreen wonder-phone. I’m currently ...
NCUA Shows Its Hand
by Anthony Demangone NCUA recently issued a letter to credit unions that highlights its regulatory focus for 2013. Where will NCUA focus? Operational risk, specifically looking at technology and internal ...
6 Tips for Slower Hiring
By Matt Monge It’s a tough spot for a recruiter or hiring manager. On one hand you really need to fill that position. Work is piling up, your team ...