The latest from Robert McGarvey

Dec 13, 2017 - by Robert McGarvey, CULIANCE

Finding your growth targets: How to market your credit union

Take a guess: what percentage of Americans do business with credit unions? Answer: about 25% according to Experian. That means 75% have nothing to do with credit unions. As for ...

Nov 28, 2017 - by Robert McGarvey, McGarvey's Words

The outsourced credit union survival strategy

Call this a tale of two kinds of credit unions – and know that there is no simple answer to the question: Is a path to survival for credit unions to ...

Oct 23, 2017 - by Robert McGarvey, CULIANCE

Is this the death of the teller?

“The reports of my death are greatly exaggerated.” That’s what Mark Twain supposedly said in response to news stories reporting his demise. That’s also exactly what I think ...

Sep 20, 2017 - by Robert McGarvey, McGarvey's Words

Reinventing credit unions for the 21st century: A conversation with Kirk Drake

For two decades Kirk Drake has immersed himself in credit unions – as CEO of CUSO Ongoing Operations in Maryland and also now as an author and speaker on what he ...

Aug 29, 2017 - by Robert McGarvey, CULIANCE

What the public gets wrong about credit unions matters

What you don’t know about how the public perceives credit unions may come back to bite you. That’s because the public believes a lot of false facts about ...

Jul 24, 2017 - by Robert McGarvey, McGarvey's Words

You can’t jump off the technology treadmill

The plaintive cry from a credit union senior executive had to grab you: When does the technology innovation cycle end? His complaint: just about daily there seem to be needed ...

Jun 8, 2017 - by Robert McGarvey, CULIANCE

Sipping on success: Craft brews and credit unions

When Paul Stull, CEO of the Credit Union Association of New Mexico, saw our recent column on the scarcity of new credit union charters, he fired off a long email ...

May 26, 2017 - by Robert McGarvey, McGarvey's Words

How to outsmart ransomware

Have $175? Then it doesn’t matter if you utterly lack technical skills, you can become a cybercriminal. That’s because a malware strain called Karmen – potent ransomware – has been ...