The latest from Steve Holmes

Dec 14, 2012 - by Steven Holmes, SWBC

Credit Union Call Center: 5 Reasons Your Agents are Disengaged

By Steven Holmes, AnyHour Solutions You stroll into the call center this morning to find two of your agents called in sick….yet again, another 10% are tardy, and most ...

Aug 27, 2012 - by Steven Holmes, SWBC

Enhance Member Service with Call Center Outsourcing

by: Steven Holmes, VP Strategic Development, AnyHour SolutionsThe trend toward usage by credit unions of third party call/contact center outsourcing providers to supplement their member service efforts continues to ...

Jun 18, 2012 - by Steven Holmes, SWBC

8 Reasons to Use a Credit Union Call Center Outsourcer (Part II)

by: Steven Holmes, VP Strategic Development, AnyHour SolutionsThis article is the second in a two part series exploring the benefits that credit unions can gain by partnering with a call ...

May 15, 2012 - by Steven Holmes, SWBC

8 Reasons to Use a Credit Union Call Center Outsourcer (Part I)

by: Steven Holmes, VP Strategic Development, AnyHour Solutions This article is the first in a two part series exploring the benefits credit unions gain by partnering with a call center ...

Mar 21, 2011 - by Steven Holmes, SWBC

Small-to-Medium Size Credit Unions Realize the Benefits of a Collaborative Call Center

By Steven Holmes, AnyHour SolutionsThe recession has pressured many credit unions to reduce operational expenses and discard many capital-intensive projects. Even before the “Great Recession,” credit unions were ...

Nov 5, 2010 - by Steven Holmes, SWBC

The Collaborative Contact Center: How a third party model benefits your CU

Contributed by: Steven R. Holmes - AnyHour SolutionsThe majority of credit unions consider service to be their most important product. In order to provide stellar service to their members ‐ ...