Focus on long term member value
Governance best practices will energize your credit union and assist the board and senior management in carrying out their duties. Good governance goes beyond ethical behavior and following procedures. It ...
The latest from Stuart Levine
Diversity and inclusion produce results
Credit union leaders have long viewed diversity and inclusion as the right thing to do. More and more data show how correct they were and are. Diversity in work teams, ...
Values drive decisions and impact member relationships
People hold their values dearly. They are important to them. They are a force that directs a person’s life. Values affect relationships, how people spend their time, how they ...
Addressing the talent shortfall
More companies than ever are struggling to satisfy their talent needs. ManpowerGroup, a workforce staffing, recruitment and talent management firm, reports that 45% of the organizations that it surveyed said ...
Exceptional feedback ensures employee development and engagement
Developing your employees is among the most important responsibilities of your credit union’s leadership. Helping employees to grow, learn and evolve requires a continuum of communication. Providing productive feedback ...
Meetings could be destroying your culture
Smart CEOs are as good at managing a credit union’s talent and leadership capacity as they are at managing its financial resources. They understand what it means to have ...
Upping the game for credit union directors
Expectations and demands on credit union boards have never been greater. Challenges of ever-changing business trends and industry disruption, especially related to technology and cybersecurity, require advanced skill levels and ...
Service-profit chain guides member service
HBR’s classic article, “Putting the Service-Profit Chain to Work”, first published in 1994, had a profound impact on my thinking about the fundamental drivers of business success. Employee satisfaction ...