Meetings could be destroying your culture
Smart CEOs are as good at managing a credit union’s talent and leadership capacity as they are at managing its financial resources. They understand what it means to have ...
The latest from Stuart Levine
Upping the game for credit union directors
Expectations and demands on credit union boards have never been greater. Challenges of ever-changing business trends and industry disruption, especially related to technology and cybersecurity, require advanced skill levels and ...
Service-profit chain guides member service
HBR’s classic article, “Putting the Service-Profit Chain to Work”, first published in 1994, had a profound impact on my thinking about the fundamental drivers of business success. Employee satisfaction ...
Not learning in a modern world? Think again
Industry leaders know that in today’s ultra-competitive world, knowledge workers have the edge. Moreover, the strength of an organization’s learning culture can be the single biggest driver of ...
Accountability drives performance
Leadership’s unrelenting focus on accountability is essential for your credit union’s performance. Establishing a culture of accountability starts at the top. Senior leaders must make sure that they ...
Technology brings challenge and opportunity
The universal use of technology has upended business ecosystems, increasing competition for the member’s attention, time and money, and causing structural changes in consumer behavior. Market power is shifting ...
Working without downtime kills productivity
You surely have heard sayings like: “You need quiet time for a creative mind.” This simple advice, is easier said than done. In today’s modern world everyone seems to ...
Your strategic execution depends on your culture
Your credit union’s culture has its foundation in the simple rules or norms that influence the thoughts, emotions and behaviors of your employees in various workplace situations. Norms can ...