Bankers identify 2020’s greatest strengths and challenges

When preparing for a new year, it’s always good to assess what went well and what didn’t in the previous 12 months. This exercise helps keep the triumphs on track for further success and turn past deficiencies into future victories.

To understand where bankers feel their strengths lie heading into the new decade—and where they need to improve—CSI polled banking executives from around the country, representing 227 financial institutions from across the asset-size spectrum. The data from this survey was then collected and used to create an executive report to help bankers get a pulse on the industry’s hot topics and strategies.

When asked how they would rate their bank’s 2019 performance in key areas on a scale from 1 to 5, with 5 being the highest, executives felt quite confident in several vital areas:

Customer Retention and Compliance: Above Average

Bankers gave themselves high marks on two of the most important areas for bank profitability and safety and soundness: customer retention (4/5) and compliance readiness (3.9/5).


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