A flare-up that began on Twitter concerning allegations that the algorithm behind the Apple Card’s credit evaluation process is discriminatory against women has done more than flag a potential issue in a Big Tech’s entry into financial services through partnership.
- The controversy underscores the volatile power of social media directed against brands and how communication through this channel transcends traditional media approaches for financial institutions.
- It demonstrates how financial institutions can find regulatory trouble on their doorstep overnight, quite apart from any official process like examinations, in the connected world.
- The controversy holds up algorithms and artificial intelligence for fresh examination even as more and more experts say that these technologies will improve financial life as we know it.
That’s a hell of a lot of impact from a single tweet.
Here’s a recap of what’s happened and its implications for banks and credit unions in terms of social media, crisis communication and the future of algorithms in financial services.
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