Credit Unions: Where People Are Worth More Than Money

Katie Matthews, Member Service, Secured Advantage Federal Credit Unionby: Katie Matthews, Member Service, Secured Advantage Federal Credit Union

My name is Katie Matthews, I am 23 years old, and I am a Member Service Representative at Secured Advantage Federal Credit Union in Simpsonville, South Carolina. I recently competed in the South Carolina Palmetto Protégé Competition. My experience is one that I will take with me for the rest of my life. I overcame a fear of talking in front of an audience.

Our members are very important to the success of our credit union. Members should come first and foremost. I try to make sure that our members have a wonderful experience each time they come into the credit union. A member service representative position is one that you cannot take lightly. We are the faces of the credit union and how we conduct ourselves reflects on the credit union image. A positive or negative experience can remain with a member for the rest of their lives. As the credit union staff, it is our responsibility to make promoters of the credit union.

We are financial educators and our job is to help our members achieve financial success. Our members need to feel valuable because without them, we would not be here. Establishing a personal connection with our members is the key to success. Associating names with faces can help a member feel valuable. If we work together with our members we can help them achieve financial stability.

In closing, at the end of the day our actions in the credit union can make or break a member’s outlook of the credit union. A member’s experience in the credit union, whether positive or negative, leaves a lasting impression. My goal is to make sure that it is a positive experience and they feel at the end of the day that I have helped them.

Katie Matthews lives in Greenville, South Carolina. Katie is a Member Service Representative at Secured Advantage Federal Credit Union in Simpsonville, South Carolina. She is a full-time student at Strayer University. Her major is Business Administration with a focus in Finance. Katie is married to Alex and they have a Yorkshire Terrier named Lucy. In her spare time, Katie loves to read and spend time with her family.  www.securedadvantagefcu.com

Katie Matthews

Katie Matthews

Katie Matthews lives in Greenville, South Carolina. Katie is a Member Service Representative at Secured Advantage Federal Credit Union in Simpsonville, South Carolina. She is a full-time student at Strayer ... Web: www.securedadvantagefcu.com Details

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