Digital onboarding solutions for credit unions: Breaking down best practices

Opening a checking account isn’t a process to be taken lightly. The onboarding process in the credit union sector is a critical time that allows financial institutions to gather essential information about potential customers and provides consumers with an opportunity to learn more about the services provided by the organization.

In 2020, mobile banking registrations tripled in the U.S. Consumers typically seek a convenient process and various services to improve the banking experience. Such services can include digital banking trends like online banking, customer portals, and the opportunity to open a bank account online. Developing a digital onboarding process that meets all your customer’s needs is vital to serving clients effectively.

Here are the best practices to know about.

What Is Onboarding in Banking?

Onboarding refers to the process of acquiring or subscribing new users. In order to be effective, the process must be engaging and convenient.


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