For credit unions to stay ahead of the curve in the rapidly changing and increasingly competitive world of financial services, they need to fully embrace and integrate digital solutions.
Declining consumer satisfaction indicates that credit unions aren’t meeting member expectations for digital services – and this erosion threatens credit unions as top-of-mind financial service providers.
Going all in on digital means simultaneously addressing two sides of the same coin: transforming internal operations and integrating digital solutions to drive engagement with members whose lifestyles – and needs – are quickly evolving.
Today’s credit union members (and consumers generally) are moving at their own speed. And that speed is fast.
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