Driving recovery excellence: Auto claims and repossessions for credit unions

Repossession and recovery risk management is a crucial aspect of the lending and financial industry. As lenders and credit unions strive to balance their portfolios and recover outstanding debts, they must navigate complex regulations, establish efficient processes, and leverage cutting-edge technology. Now, let’s break down the key elements of managing repossession and recovery risk, focusing on regulations, processes, and technology.


  • Review state-specific collection requirements: The first step in managing repossession risk is to thoroughly understand state-specific collection requirements and restrictions on collateral recovery. Regulations governing repossession vary from state to state, making it essential to have a clear understanding of the legal landscape in each jurisdiction where recovery activities take place.
  • Legal counsel review: To ensure compliance with legal regulations, lenders should engage legal counsel to review all recovery documents and processes. This ensures that actions taken during repossession and recovery align with applicable laws, reducing the risk of costly legal challenges.
  • Proof of fair-market prices: In some jurisdictions, lenders may be required to provide proof that repossessed vehicles were sold for fair-market prices. Failing to do so can result in legal consequences. Robust documentation of the sales process, including appraisal methods and buyer negotiations, is critical.
  • Damage identification and insurance claims: Identifying damage to repossessed vehicles and promptly filing insurance claims is vital. Failure to do so can lead to disputes and potential legal action. Lenders should have processes in place to assess and document any damage, ensuring a smooth claims process.


  • Early assignment to repo agents: Efficient risk management involves assigning vehicles to repo agents as early as possible. This ensures that delinquent loans are addressed promptly, reducing the likelihood of further financial losses.
  • Comprehensive information for repo agents: Providing repo agents with comprehensive information about the borrower and collateral is essential for efficient recovery. This includes details about the borrower’s location, vehicle condition, and any relevant documentation.
  • Documenting and responding to complaints: Establishing clear processes for documenting and responding to repossession complaints is crucial. Handling complaints promptly and professionally can prevent escalation and legal disputes.
  • Handling ancillary product refunds: When repossessing a vehicle with attached ancillary products (e.g., extended warranties or GAP insurance), lenders should have a clear process for handling refunds. Transparency in this process can help maintain borrower goodwill.
  • Annual policy and procedure review: Risk management is an ongoing process. Lenders should review their collection and repossession policies and procedures annually to ensure compliance with evolving regulations and best practices. Regular updates are essential to mitigate emerging risks.


  • License plate recognition (LPR) for efficient recovery: Leveraging license plate recognition technology streamlines the repossession process. LPR systems help repo agents locate vehicles quickly and efficiently, reducing the time and resources required for recovery.
  • Insurance tracking technology: Technology-driven solutions for tracking borrower insurance coverage enhance risk management efforts. Automated systems can alert lenders when insurance lapses, enabling timely intervention and ensuring that collateral is adequately protected throughout the loan term, helping lenders stay in compliance with insurance requirements.
  • Collaboration with remarketing providers: Collaborating with remarketing providers often involves using technology to optimize the sale of repossessed vehicles. Online auctions and digital marketing strategies can maximize returns on repossessed assets.

Want to know more? Access this NAFCU hosted webinar: State of the Auto Lending Industry

Managing repossession and recovery risk is a multifaceted endeavor that requires a comprehensive approach. By staying informed about relevant regulations, establishing efficient processes, and leveraging technology, lenders and financial institutions can minimize risks, reduce losses, and ensure compliance with legal requirements. Ultimately, effective risk management in repossession and recovery is not just about protecting the lender’s interests but also about maintaining transparency and fairness throughout the process.


Contact the author: Allied Solutions

Contact the author: Allied Solutions

Scott Myers

Scott Myers

Scott Myers is the Director of REPO Plus for Allied Solutions and has been active in the insurance industry for over 20 years primarily within the claim operations and risk ... Web: www.alliedsolutions.net/resources Details