Facility Solutions: Keeping sane while sanitizing
Here are considerations for branches and ATMs, plus a reminder to look out for staff’s emotional well-being.
I am no expert on the COVID-19 virus. While fearful of near-term consequences to family, friends and community, I am highly optimistic about the future. The pathway through this pandemic will be anything but easy. On the way to the other side, we will learn a lot about how to provide an exceptional member experience virtually—and also through our physical locations.
How we and our members act in physical places must change to reduce the infection curve and keep us as safe as possible. These are scary times in which we must continue to serve our members and keep staff healthy and productive.
We all know what to do personally, but it never hurts to be talking about the key actions to take these days: thoroughly wash our hands, keep six to 10 feet apart, cover our mouths if we cough, not touch our faces, self-quarantine and get tested if we have symptoms, and sanitize all surfaces.
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