Facility Solutions: New headquarters development

One credit union’s account of successfully designing a new space around both practical needs and staff and member experience goals.

The number and size of retail financial institution branches are declining, but due to such factors as mergers and growth, headquarters needs are increasing at thriving credit unions. Just 10 years ago, the ratio between HQ and branch staff was about 1:1—today it ranges between 2:1 and 2:5 at larger institutions like Citigroup and Deutsche Bank. The credit union ratio is also rising as focus on remote delivery strategies increases.

Along with this HQ growth comes the need for occupancy plans and real estate strategies that deliver on four big goals:

  1. flexible support of 20-year occupancy needs;
  2. on-brand experience for staff that attracts and retains the best employees and maximizes the branded experience for members;


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