The tech revolution in financial services continues to evolve, coaxing organizations to change and grow along with it. The new year and decade will present the industry with fresh challenges and greater opportunities.
What tech trends should you keep your eye on in 2020? We have five thoughts and a suggestion for how to tie it all together.
1. The Transformation Of Digital Transformation
A renewed focus on customer experience has changed the digital transformation conversation. While digital transformation once defined the evolution of business processes from manual and paper-based to electronic, the term has now become the foundation for the modern customer experience.
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