How many times have you heard credit union leaders say they’re all about the members? That they’re committed to being “people helping people”? That they want to help members improve their financial lives?
When it comes to member service, a commitment to diversity, equity and inclusion throughout the organization—including at the board level—can help a credit union serve more members better. This idea was central last month during a panel discussion at the virtual CU Pride Leadership Conference session.
To promote inclusion at the board level, the panel emphasized the importance of keeping DEI strategic and data-driven, considering your policies, and emphasizing learning.
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