Here’s what makes On The Mark Strategies’ consumer experience training different

There are plenty of community bank and credit union consumer experience training options out there nowadays. But not all of them provide the same value.

Many are off-the-shelf, cookie cutter options that don’t cater to your institution’s unique brand fingerprint. Others offer a bit more customization, but they don’t stick around for the long haul. On The Mark Strategies’ consumer experience training is different than both these camps.

Here are five reasons On The Mark Strategies provides the best consumer experience solutions in the industry:

1. Operationalize your unique brand fingerprint

Even before conducting training with your staff, an On The Mark Strategies facilitator meets with your team to create a journey map. This journey map operationalizes your brand, or (in other words) translates your institution’s personality into something usable on the service level. It’s completely customized to you.


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