In a short period of time, COVID-19 has overwhelmed the lives and livelihoods of people around the world. For credit unions and their members, it has also forced a rethinking of what member experience means in a virtual environment. The accelerated and unexpected shift away from in-person options has uncovered new pain points and challenges in the digital journey. Credit unions that are unable to address these challenges quickly and efficiently in the days and weeks ahead will struggle, so it’s more important than ever to enhance the member experience.
In an interactive live webinar hosted by CUInsight and presented by SoGoSurvey, CRO and member experience expert Haris Azmi will:
- Identify credit union pain points in member experience
- Illustrate short-term solutions to implement now
- Provide strategies for long-term results and continued success
The webinar will include a Q&A session to ensure you leave with everything you need to navigate superior member experience during these uncertain times.