How technology is driving the future of credit unions

The world seems to be changing faster every day. Businesses are being challenged to find ways to cope with these changes while still maintaining high levels of safety, security, profitability and customer service. COVID-19 has certainly changed the ballgame, and adapting is the new normal. Credit unions have responded well. Understanding the need to put members first and prioritize service levels, they pivoted quickly to new initiatives, like implementing COVID safe drive-through windows, adapting to an increased member need for ATMs, or rolling out new restructuring options for those struggling financially.