How technology will continue to shape CU design

by CUNA Councils

It’s one thing to design a branch to meet the needs of today’s consumer.

It’s another to anticipate how brick-and-mortar facilities will be used in five, 10, or 25 years.

To forecast the evolution of credit union branches, Credit Union Magazine talked with Mark Maness, executive vice president of Consultants & Builders, Inc. (CBI), Norcross, Ga., and Lisa Darling, assistant vice president of human resources/quality assurance research & development at Visions Federal Credit Union, Endicott, N.Y.

CU Magazine: How do you stay ahead of technological advances and shifts in consumer preferences?

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