How to carry on culture in a work-from-home world

Greylock FCU connects with staff members to address work/life balance and member service.

Thanks to a desktop planning exercise for a global pandemic that leaders of Greylock Federal Credit Union ($1.4B, Pittsfield, MA) conducted in January 2020, the Massachusetts cooperative was as ready as could be when reality arrived.

Today, 65% of Greylock’s staff is working remotely and three of its 14 branches remain closed as the 90,000-member cooperative works to sustain service and culture in a hybrid in-person/virtual reality.

“We’re blessed to have a proactive risk management team,” says CEO John Bissell, who joined the credit union in 2003 and has been at the helm since 2015. “Even though COVID-19 was not detected in our area until March 2020, their forethought helped us to move quickly soon thereafter.”

Here, Bissell describes the moves the credit union made in the early days of the pandemic and how it is positioning itself to move forward in this new environment.


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