How to successfully navigate TCPA cell phone consent and consent revocation

In an era when collections and lawsuits filings are on the rise, credit unions should consider reviewing their processes.

Ah, the Telephone Consumer Protection Act …that ole’ chestnut. There hasn’t been much change to this law, which went into effect back in 1991. Clarifications have been issued—as recently as 2013, however the core ruling hasn’t shifted since inception regarding contacting a debtor using an autodialer or pre-recorded message.

If you don’t know what TCPA is and how it impacts the financial services industry, you can read one of this post that covers TCPA basics. However, in this article, we’ll dive a little deeper into how a financial institution can navigate the particulars of obtaining express consent from borrowers, specifically for the purposes of contacting them on a mobile device.

Obtaining consent is essential for your financial institution and for your collections team. Securing consent to contact a borrower allows your institution and collections representatives (in-house or outsourced) to contact them on their mobile devices during the various stages of the collections process.


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