At Laserfiche we’re always looking forward. We know that financial services firms are no different.
That’s why in the new year, we asked our resident financial services expert — Joman Kwong, Strategic Solutions Manager: Financial Services — to make predictions about what innovations and ideas finance firms are going to prioritize in 2024.
Hyperautomation will become a powerful tool for businesses: In 2024, hyperautomation will represent a key shift in technology investments among financial services institutions to drive operational excellence and improve total experience (TX). While many organizations may have invested in automation, it’s primarily been in single-point solutions, and a more forward-thinking approach will be key to achieving greater efficiencies. This will be done by transforming and integrating processes into end-to-end solutions and leveraging the power of multiple tools, such as AI-driven intelligent data capture, API integration, RPA, and workflows. Assigning technology to handle tasks allows employees to focus on other priorities that require human intervention and empowers them to develop additional skill sets that can contribute to business growth. Additionally, this will enhance the customer experience by expanding digital and automation capabilities to meet heightened expectations.
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