Leaders in Lending | Ep. 103: Clicks to bricks – Starting the customer experience digitally

by Upstart

When building their customer experience, banks have traditionally started with brick and mortar before expanding digitally.

What if banks approached the digital experience first?

Jenna Stricker, Director of Digital Lending at nbkc bank, shares the importance of laying a digital foundation in meeting customers where they want to be served.

Join us as we discuss:

  • The advantages of laying a digital foundation
  • How to deliver a delightful customer experience
  • How alternative data helps banks improve the underwriting experience

 

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