Leaders in Lending | Ep. 53: Maintaining the value chain through front-and back-office operations
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With a reputation as historical and prestigious as Citizens and Northern’s (C&N), it’s imperative to continue that legacy even through the turbulent waves of digital transformation.
On this week’s episode, Alex Balagour, EVP and Chief Information Officer at Citizens & Northern Bank, joins the show to talk about how the bank is preserving their relationships in the midst of an enormous, global transformation.
You’ll learn about…
- The case for offering fewer, more flexible products
- How to approach a frictionless user experience
- Digitizing systems without sacrificing relationships
- The benefit of improving back-end processes
Here’s what you need to know:
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