Leaders in Lending | Ep. 53: Maintaining the value chain through front-and back-office operations

With a reputation as historical and prestigious as Citizens and Northern’s (C&N), it’s imperative to continue that legacy even through the turbulent waves of digital transformation.

On this week’s episode, Alex Balagour, EVP and Chief Information Officer at Citizens & Northern Bank, joins the show to talk about how the bank is preserving their relationships in the midst of an enormous, global transformation.

You’ll learn about…

  • The case for offering fewer, more flexible products
  • How to approach a frictionless user experience
  • Digitizing systems without sacrificing relationships
  • The benefit of improving back-end processes

Here’s what you need to know:


continue reading »