Leaders in Lending | Ep. 95: CBA’s outlook on fraud, branches, and digitization

The investments in technology that banks and financial institutions are making today prepare consumers to manage their finances more meaningfully.

Banks are approaching technology in terms of solving problems for their consumers and transforming the way that they use their financial services providers. But where else is digital banking taking us in the future?

In this episode of Leaders in Lending, Lindsey Johnson, President and CEO of the Consumer Bankers Association, shares the changes and accomplishments she has made this past year and what to expect in 2023.

Join us as Jeff and Johnson discuss:

  • Fighting fraud effectively
  • The evolving role of the branch
  • The rise of fintech in the banking industry

 

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