Leading with compassion: Options to support your cardholders through COVID-19

As the COVID-19 situation continues to unfold daily, many of our members will be faced with unprecedented financial hardships over the next few weeks and months – chief among them is the ability to make their credit card payments on time. We have before us an opportunity to ease the burden on America’s working families and increase member loyalty through real, empathetic and impactful programs that will help members navigate this crisis.

Three Solutions to Relieve Cardholders

For cardholders who are temporarily out of work or stretched thin with their finances, the ability to skip a payment or get relief from interest and/or fees can help give them time to get back on their feet in a way that demonstrates the cooperative spirit of the credit union movement.

This is why we are pleased to offer three cardholder payment relief solutions at the portfolio level that are available today for CO-OP Full Service Credit clients to take advantage of to step in to assist their credit card holders in this time of need. And, please know that we are working on additional solutions across our product sets and client base, and we will share more on that in the coming days.


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