Lending Perspectives: It’s time to revisit your approach to pattern matching

Credit union can make banking more human by carving out experiments like this one.

This article is excerpted with permission from Hofheimer’s 2023 book, Banking on a Human Scale.

Technology is both a curse and a dream. The dream part is fairly obvious to most: You can take a handheld, wireless device and with the touch of a single button on a screen have a dozen buffalo chicken wings arrive at your door within 30 minutes. Less transformational examples of technology’s promise include predictive analytics, massive data storage and the remote delivery of financial services.

The curse part may be less obvious, or as Scientific America states in this article, “We may be making ourselves dumber when we outsource thinking and rely on supposedly smart tech to micromanage our daily lives for the sake of cheap convenience.”


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