Membership minute: Make team members feel more ‘involved and trained and retained’

Credit union leadership team members reap the benefits of pairing a Harvard ManageMentor course with a group discussion.

As I wrote in my last Membership Minute blog, “human skills” are where it’s at when it comes to talent development for 2024 and beyond. According to a LinkedIn survey, 92% of hiring managers say that human skills (sometimes called “soft” skills) that focus on improved interactions with people are just as important or more important than hard skills, which are required to perform tactical duties. The same report finds that 89% say bad hires typically lack soft skills.

So I had this in mind when I got enthusiastic about the efforts of $247 million Landings Credit Union, Tempe, Arizona, a CUES Unlimited+ member. While Landings CU is a learning institution, its leaders have mostly learned to sharpen tactical skills together rather than human skills.

This year, the CU’s leadership team members took advantage of one of the more than 40 Harvard ManageMentor courses that are a benefit of their membership in support of honing their human skills together. They each took the “Feedback Essentials” course, which covers how to give positive or corrective—to an employee or boss, plus how to receive feedback in ways that help you improve your own performance.


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