NAFCU commends FCC focus on scam robocalls, presses for CU relief

NAFCU’s Ann Kossachev, in a letter Tuesday, reiterated the association’s support of the Federal Communications Commission’s (FCC) efforts to target illegal robocalls and urged more clarity and flexibility so credit unions can contact their members without fear of violating the Telephone Consumer Protection Act (TCPA).

“NAFCU stresses the importance of targeting the bad actors engaged in such activities while recognizing that small, community-based, cooperative financial institutions, like credit unions, play no part in such illegal communications,” Kossachev, NAFCU’s regulatory affairs counsel, wrote in a letter to the FCC. “Credit unions do not harass consumers; their communications are simply an attempt to inform their members about essential financial information on their existing accounts.”

Kossachev was responding to the agency’s request for further clarifications and comments regarding an earlier rulemaking to allow voice service providers to block certain calls originating from invalid or unassigned numbers, which would help target scam robocalls.


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