NCUA Board pleased with credit union exam survey pilot

A pilot program to survey credit unions about their examinations has been a success, National Credit Union Administration Ombudsman Shameka Sutton told the agency board Thursday.

And Sutton said that the results of the survey show that respondents believed that examiners are doing a good job.

“The new post-examination survey the NCUA has piloted is well crafted, and it has provided valuable feedback on the agency’s program, NCUA Chairman Todd Harper said during the board’s June meeting. “And, the survey’s results demonstrate that examiners are performing well overall.”

The pilot program operated between Sept. 20, 2021 and the end of March, 2022, Sutton said. She added that 1,058 credit unions received the survey and 186 responded. The 17% response was “sufficiently valid” to allow the agency to draw some conclusions, Sutton said.

 

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