Podcast: Member experience changes

Life is change, but oh the evolving we’ve been doing this year! And the member experience is no exception.

On this week’s episode of Banking on Experience, CRMNEXT’s James Gilbert is joined by Britney Bailey of EXCEL Federal Credit Union to discuss just how the member experience has changed and how she anticipates it will continue to change.

What’s covered?

  • Britney’s expert opinion on what she sees as some of the missing links for building good customer and member experiences.


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