Podcast: The importance of leveraging the employee experience with the customer’s

You –– yes you (no matter your title) –– own the customer experience. And you matter.

So says CX guru, Stacy Sherman. And she means it!

Head of Customer Experience at Schindler Elevator Corporation, Founder of DoingCXRight, Author, Forbes Writer, and our guest this week on CRMNEXT’s Banking on Experience, Stacy passionately sheds some light on the importance of leveraging the employee experience with CX. And, trust us, you won’t want to miss it.

Tune in to listen to some candid, personal experiences from both Stacy and James around the incredibly human side of…well…everything.

Getting Leaders on Board

So, you know tying employee metrics to CX and MX metrics is important, but how can organizations get their leaders to believe that too? Hint: It has a lot to do with being proactive and humanizing business. As Stacy emphasizes, when people feel valued and cared for, it “fuels everything.”


continue reading »