PODCAST: Why Steve Langley always asks, ‘Why?’

Having an inquisitive nature has benefited the CUNA Operations & Member Experience Council's Professional of the Year.

As often as possible, Steve Langley takes part in new employee orientations at Schools Financial Credit Union.

That’s not common practice for a senior vice president and chief retail officer, but Langley says he gets as much out of these sessions as the employees do.

He has two missions: To break the ice so fledgling staff know they can approach him with questions and suggestions, and to explain how credit unions work.

“I kind of give them an overview of how a credit union makes money,” Langley tells the CUNA News Podcast. “I want them to understand that when I ask them to do certain things, there’s a reason behind it.”


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