Shell Federal Credit Union selects Symitar

Symitar’s culture and Episys’ open, intuitive technology key to $718 million credit union’s core change–

MONETT, MO, (April 28, 2015) — Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division announced today that Shell Federal Credit Union has selected Episys® for its core processing.

The Deer Park, Texas-based credit union prides itself in exceptional member service and needed a platform to help it continue raising the bar. Elizabeth Monroy, Shell FCU CFO and CUNA Certified Credit Union Executive, explained, “We are looking at this conversion as a better way of doing business. Selecting Episys is pivotal for providing the best service possible from a technical standpoint. Our hands are no longer tied, and we do not have to create workarounds for everything; this has a direct impact on our bottom line. The better service we can provide, the more we can grow.”

The credit union’s growth will also be supported through Episys’ added efficiencies. Previously, Shell FCU employees needed to work through various fields and pages to complete simple transactions. CEO Jose Rodriguez noted, “With Symitar, processes are much more intuitive. The information and prompts all come to you, which will result in substantial productivity gains. Making key operational improvements will not only help drive down back office costs and workload, but also take us full circle to focus more on our primary asset, the members.” Additional advancements will be made through Symitar’s strong integration with the credit union’s complementary products.

Shell FCU performed its due diligence when researching new core platforms, including attending the Symitar Educational Conference (SEC), held every summer in San Diego. Speaking candidly with existing Symitar clients at the SEC reaffirmed the true partnership between Symitar and its credit unions, as well as the group’s strong efforts to work together and help one another. Symitar supports a variety of efforts to encourage credit union collaboration, including the PowerOn Marketplace®, a collaborative environment for its clients to securely exchange custom-created programs and applications that improve Episys’ functionality and performance. PowerOn Marketplace has 2,178 active credit union professionals and more than 8,000 custom programming solutions downloaded to date.

Ted Bilke, president of Symitar, said, “Shell FCU is dedicated to the credit union movement, a culture and business model that we support in all of our efforts. A commitment to the credit union community and to member service is evidenced through Symitar’s technology and product roadmap. Episys boasts the most client credit unions with assets exceeding $50 million on a single platform, and we are pleased to welcome Shell FCU into this strong, diverse community.”

About Symitar

Symitar, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY), is the leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at

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