CU Members Mortgage SVP Steve Hewins featured as 2019 RoadShow speaker on enhancing operational efficiencies

DALLAS, TX (January 22, 2019)CU Members Mortgage will kick off its 2019 RoadShow in Memphis, TN, on April 4-5, at the Peabody Memphis Hotel. CU Members Mortgage Senior Vice President (SVP) Steve Hewins will be a featured speaker at each of the RoadShow’s stops next year. With a total of eight speakers slated for each stop, the RoadShow will provide valuable insight from multiple perspectives in the industry. Hewins will speak to attendees on: “Operational Efficiencies to Improve the Bottom Line.”

Hewins will explain how every dollar counts in today’s world of mortgage origination, and will cover topics including how to handle the growing costs of origination, increasing compliance costs, examining ever-changing technology options and how to manage shrinking margins.

His interactive conversation will focus on driving operational costs down and finding unique ways (and some not so unique ways) to enhance more operational efficiencies and find related solutions that will increase bottom-line results.

His presentation will also detail cost saving ideas that touch on four areas where they can be most impactful – process improvement, technology management, operational management and functional outsourcing.

“Every lender is looking for ways to manage the growing costs of origination,” explains Hewins. “They must make every dollar count by reducing operational costs with solutions that drive bottom line results.”

Hewins adds that a few of the many takeaways RoadShow attendees can expect from his talk include:

  • Process improvement concepts simplified in five simple steps
  • Leveraging industry technology to maximize productivity
  • Labor strategies that increase savings
  • Outsourcing solutions that work for and with you

“Efficiencies come with continuous effort,” he said, about how to reduce operational costs. “Many credit unions take one step towards improvement, but don’t consider applying strategic concepts across other departments or don’t implement constant reviews of the improvements.  They must take into consideration endless changes within the marketplace and their impact.  Only then can they know that they’re maximizing income.”

Hewins has more than 25 years of experience in mortgage lending. At CU Members Mortgage, he oversees institutional sales, member sales and loan production. He joined the company in 2018 with experience in sales, operations, client engagement, process improvement, product development, technology, project management and strategic planning. Hewins has a bachelor’s degree in Marketing from the University of North Carolina Wilmington.

CU Members Mortgage RoadShow will take place next year at the following locations:

  • Memphis, TN (April 4-5)
  • Denver, CO (July 11-12)
  • Philadelphia, PA (August 8-9)

Steve Hewins


About CU Members Mortgage

Established in 1982 as a division of Colonial Savings, a federally chartered thrift, Dallas-based CU Members Mortgage provides comprehensive mortgage services to credit unions and CUSOs. CU Members Mortgage originates FHA, VA, Investment Property and conventional loans nationwide. With a portfolio of $24 billion, Colonial is one of the largest servicers of mortgage loans in the United States. The company is privately held and has offices located nationwide. For more information, visit


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