1st United Credit Union builds relationship with Jack Henry

Credit union enhances its core and digital strategy to elevate the financial offerings, service experience available to members

MONETT, MO (August 27, 2020) — Jack Henry & Associates, Inc.® (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division today announced that California-based 1st United Credit Union has selected Episys® as well as the Banno Digital Platform™ to deliver a personal, human-centered service that puts its members first.

1st United recognized the need for flexibility and customization beyond what its current core could offer. Being situated in the Silicon Valley area, the credit union’s members have high expectations for financial services that are innovative, intuitive, and instantly ready to use. With Jack Henry, 1st United will gain a distinctly configurable platform technology that is open to integration through a single API gateway to provide better feature functionality at a faster speed that continuously evolves to make way for the future of banking.

Joanna Uhl, chief information officer at 1st United, said, “Jack Henry has the experience, stability and proven conversion successes to support our credit union’s needs for the long term. The team is willing to do whatever it can to deliver on the products and services our members desire. That attitude pours into the technology. We know that Jack Henry will continue to invest in moving its platforms forward, taking us with them and never letting any feature functionality go stale. As we look toward the future, we know anything is possible as long as you have great solutions and the right people behind them.”

The $1.2 billion-asset credit union will run its core through Jack Henry’s private cloud environment. 1st United expects to see efficiency gains from day one for its team, which will directly translate into more offerings and enhanced service for its members. The credit union is particularly excited to engage in the PowerOn Marketplace® to create and share custom core content with other credit unions. Its conversion to Jack Henry will also provide a new level of integration, particularly across services like bill pay, which will help elevate adoption and usage among members.

For similar reasons, 1st United chose the Banno Digital Platform for the personal, member-centered experiences it wanted for its members. Uhl added, “There is a unique passion and foresight poured into this digital suite. The intuitive nature of it makes digital interaction easy and enjoyable. We have been trying to get more members engaged with us through various remote services while still providing the personal service we have become known for, and the availability of this platform will help advance that goal.”

Shanon McLachlan, president of Symitar, commented, “Being in the financial services industry for more than four decades, we’ve accumulated valuable knowledge and resources that we’re proud to share with our partners and client community. It’s also shown us the need to constantly innovate and remain forward looking, delivering products and services that help credit unions build their membership and become future-ready.”

About Jack Henry & Associates Inc

Jack HenryÔ (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at

About Symitar  

Symitar, a division of Jack Henry & Associates, Inc.®, is the leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at


Gabriela Lumpkin
Account Associate
T 678-781-7227
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