In the true spirit of credit union collaboration, Allegacy Federal Credit Union and State Employees’ Credit Union each announced today that the credit unions will temporarily restrict lobby access in their branches and financial center locations across the state, beginning Thursday, March 19, 2020, to help stop the spread of COVID-19.
The credit unions will remain open and ready to serve members’ financial needs. Each credit union will provide most branch services via the drive-thru lanes. For those services that require in-branch visits, such as safe deposit box access or loan closings, the organizations will implement limited appointment and walk-in strategies designed to help promote social distancing. As always, each credit union’s members may receive services through other convenient service channels, such as their credit union’s ATMs, website, mobile app and 24/7/365 call centers.
“Together, we are facing a truly unprecedented situation,” said Cathy Pace, Allegacy President and CEO. “As leaders in the credit union industry, we believe this is the right step to take to help prevent the spread of the virus, and support the health and wellbeing of our staff, members and community.”
“Our highest priority continues to be the health and well-being of our members, their families, our staff and the citizens of our state,” said SECU President/CEO Mike Lord. “By temporarily limiting branch access, we reduce the risk for virus exposure and remain available to meet the financial needs of our members.”
A few changes the credit unions share:
- Members are directed to conduct business through the Drive-Thrus, ATMs and Interactive Teller Machines (at Allegacy only)
- Members are strongly encouraged to utilize digital services and call centers
Both credit unions have dedicated pages for members to get up-to-date information specific for each credit union.
“Our members’ overall wellbeing – financial and physical – is our top priority and we are committed to doing the right thing,” said Pace. “For 53 years, Allegacy has been here for our community and our members, and we will be here for them long after this situation ends. We are proud to stand with SECU, the largest credit union in North Carolina, to put our members and community first.”