Randolph-Brooks Federal Credit Union Selects Mortgage Cadence’s Enterprise Lending Solution to Enhance Member Experience

Top 25 Credit Union Leverages Advanced Technology to Streamline Processes and Increase Focus and Customer Service
07.10.2012  Mortgage Cadence, LLC, a leading provider of Enterprise Lending Solutions (ELS), Default Servicing Technology, and Document Services for the financial services industry, was chosen by Randolph-Brooks Federal Credit Union (RBFCU) to consolidate their loan origination technologies into one lending platform and central system of record through the use of Mortgage Cadence Orchestrator and Finale Document Services. In a time when credit unions are becoming increasingly popular, RBFCU saw the value in leveraging an advanced rules-based system, allowing them to place the focus back on their members.Industry trends continue to confirm that credit unions are growing in popularity for consumers due to no-fee offers, favorable rates, and the focus on member service. Because credit unions are owned by their members, the commitment to the member experience is essential to the success of the institution. As they continue to grow, many credit unions have realized their current loan origination solutions were not made to scale and grow with their business, leading to increased manual processes, and ultimately, exposing the business to greater regulatory and market risk.Mortgage Cadence Orchestrator enables lenders to consolidate their disparate systems in favor of one, end-to-end platform. Through rules-based workflow tools, flexible system configuration, and extensibility points, lenders can create an automated process from point-of-sale through post-closing to accelerate their origination process, enforce compliance, and drive loan quality. By leveraging one lending platform throughout the entire credit union to drive electronic mortgage processes, RBFCU will gain greater control, eliminate inefficiencies in their current process, and be able to support multiple proprietary and investor-driven lending products on one system of record. SVP of Mortgage Lending at RBFCU, Victor Williams, added, “With a solid rules engine at its core, which offers top-notch customization and workflow rules, there was no question that Mortgage Cadence’s platform was superior to the competition. It is our mission to improve our members’ economic well-being, and leveraging superior technology is one of the ways we are delivering on this promise.”

By leveraging the Mortgage Cadence product suite to take back control of the mortgage lending process, credit unions are able to take on the exponential growth seen today without being hampered by technology. “Because we are continually focused on providing our customers with superior technology backed by a truly expert level of support, we can relate to the unique challenges of the credit union space. By taking the burden of maintaining technology off the institution and simplifying the administrative components of the system, lenders can return their focus on acquiring and retaining their members,” stated Michael Detwiler, chief executive offer of Mortgage Cadence. The level of commitment to providing innovative and adaptable technology is truly unmatched by the competition.

About Mortgage Cadence, LLC
Mortgage Cadence is the leading provider of Enterprise Lending Solutions (“ELS”) which employ an extensive financial services data model wrapped with a native rules engine to deliver data-driven workflow automation tools to mortgage banks, lenders, service providers and servicers. Mortgage Cadence has developed enterprise solutions that integrate all functions and data elements required to optimize, manage and score lending performance. The mortgage industry is always shifting to meet demands and minimize risks. Mortgage Cadence’s flexible solutions continue to evolve to meet those needs. To learn more, please visit

About Randolph-Brooks Federal Credit Union
Ranked among the top 25 of nearly 7,700 financial cooperatives, RBFCU is one of the strongest credit unions in the country with more than 390,000 members and total assets exceeding $5 billion. Recognized for financial stability, the credit union consistently receives the highest ratings of “Five Star” and “Superior” from two respected organizations that rate financial institutions in the United States.

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