Bay Federal Credit Union welcomes Scott Nguyen as new Assistant Vice President of Collections

CAPITOLA, CA (November 2, 2020) — Bay Federal Credit Union has hired Scott Nguyen as its new Assistant Vice President of Collections. In this role, he will develop and nurture relationships with Bay Federal members who may be experiencing significant financial hardship or loss and provide options and programs to assist in their time of need.

Bay Federal has a variety of payment assistance and foreclosure prevention programs to assist members, which has been even more vital during the pandemic. Nguyen will lead these programs and assist with Bay Federal’s responsible overall management of credit union assets.

Nguyen has nearly 20 years of experience in the financial services and collections industry, with a successful track record on implementing new technology to improve efficiencies.

“I wanted to be a part of a credit union that embraces data and technology to improve the member experience,” Nguyen said. “I believe Bay Federal and their philosophy of ‘People Helping People’ is aligned with my goals and vision.”

“We are honored to welcome Scott to Bay Federal,” said Bay Federal Credit Union President and CEO Carrie Birkhofer. “His extensive background in asset management along with his track record of building relationships with members will bring our financial assistance programs in our community to a new level.”

Scott Nguyen

About Bay Federal Credit Union

Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 86,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.6 billion in assets, Bay Federal is the largest member-owned financial institution in the region. The organization has been proudly serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities. Bay Federal has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.


Amy Ivey,
SVP, Chief Marketing Officer
Bay Federal Credit Union

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