Press
Buckeye State Credit Union selects FMSI’s scheduling solution to help branch staff get more loans
(July 7, 2015) — FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Buckeye State Credit Union has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™solutions. The $85 million Ohio-based credit union will use FMSI’s software to improve staff productivity while maintaining great service across its 6 locations.
“We’re constantly looking for ways to get more out of our existing resources,” says Francis Odhiambo, CEO at Buckeye State Credit Union. “An area that has some potential for improvement is our employee productivity and sales effectiveness. FMSI’s solutions will help us to succinctly identify and manage to specific areas for improvements, like staffing the right number of staff at the right place and time, and assigning secondary tasks to individuals during lulls in branch transaction activity.”
FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.
“I’m a big believer in the Six Sigma approach to management, which allows you to fully understand what you’re doing right and what you’re doing wrong,” adds Odhiambo. “When it comes to employee productivity performance, we have historically anecdotally managed employee processes with best guesses and gut feelings. With FMSI’s Omnix Performance Analystics™ we will now have a more precise accountability loop in place, allowing us to improve branch processes incrementally month in and month out.”
“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”
About Buckeye State Credit Union
Buckeye State Credit Union is a member-owned financial institution with the purpose of encouraging savings and making loans at competitively low interest rates—headquartered out of Akron, OH with 6 branch loacations. Learn more at www.buckeyecu.org
About FMSI
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/