Press
Call Center Adds Two Florida Credit Unions
GRAND RAPIDS, MI (March 4th, 2013) – Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been selected by two Florida-based credit unions to provide inbound member support services. Pensacola Government Federal Credit Union (www.pgfcu.com) began directing overflow member support calls to the CUSO’s Xtension Call Center in mid-February, and San Antonio Citizens Federal Credit Union (www.sacfcu.org) will be following suit in mid-March. Both credit unions are online clients of data processors from the cuasterisk.com (www.cuasterisk.com) CUSO network – PGFCU utilizes Fairhope, Alabama-based CU*South (www.cusouth.com) and SACFCU utilizes Grand Rapids, Michigan-based CU*Answers, Inc. (www.cuanswers.com).
“We are excited that both of these partners have engaged our cooperative call center to assist with their member support strategy,” noted Xtend President Scott Collins. “It goes without saying that our Michigan-based team is also excited to talk with members in Florida, especially this time of year.” Collins also pointed out that using a common core data processing solution has made it easy for his call center to expand nationally. “The CU*BASE® core is really the glue that holds our solution together,” he said, “and our partners at CU*South and CU*Answers have provided a platform that our agents can leverage alongside PGFCU and SACFCU.”
Collins concluded, “SACFCU has been a great advocate of our CUSO for many years, and every time an owner plugs our team into their business plan it really pumps up the team. PGFCU is new to our network, so we look forward to helping validate that they made a great decision to partner with CU*South.”
About Xtend (www.xtendcu.com)
Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively. Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services. Xtend provides services for over 150 credit unions and is currently owned by 69 credit union partners.