CDC Federal Credit Union, a full service financial institution, announced the promotion of Australia A. Hoover to Chief Executive Officer. Hoover will replace Betsy Mercier, who is retiring after26 years with the credit union, 22 of those serving as CEO.
Of Hoover, Mercier says, “I feel very honored to have Mr. Hoover succeed me as President and CEO of CDC Federal Credit Union. His commitment and dedication to our Membership, our Associates, and the credit union community have been proven during our time working alongside each other over many years. I am excited to know that under his leadership, the credit union will thrive as it continues to be a trusted financial partner for our membership and an employer of choice for our associates. I wish him much success!”
Hoover’s long standing history with CDC Federal Credit Union dates back nearly 25 years. In 1996, he was hired as a Call Center & Loan Representative and quickly embraced the credit union philosophy of “People Helping People.” After demonstrating his leadership ability, he was promoted to Call Center Manager in 1999. During his years with the credit union, Hoover’s extensive knowledge and passion for the industry continued to shine and he was again promoted in 2002 to Assistant Vice President of eServices. In 2005, Hoover joined the credit union’s Executive Team as Vice President of Member Services and has since held positions as Senior Vice President of Members Services, Executive Vice President, and President. He has been instrumental in doubling asset size and driving asset growth from $150 million to nearly $350 million during his tenure in senior management.
“I am thrilled to have the opportunity to lead CDC Federal Credit Union as President and CEO,” said Hoover. “The confidence that the credit union’s board of directors has shown in my ability to serve as President and CEO is greatly appreciated. Equally important has been the tremendous fortune to work alongside and learn from Betsy Mercier for the past 24 years. The longstanding dedication to service and value creation for its members is what CDC Federal Credit Union has been committed to since its founding in 1949. With an extremely talented team beside me, my focus will be to carry forward the core values that have made the credit union successful for so many years, while also ensuring the credit union continues to progress with convenient and secure solutions that exceed our members’ expectations.”
Hoover earned his MBA in Business and Organizational Development from Regis University and his BS in Economics from Virginia Commonwealth University. He also holds certifications from CUNA’s Leadership Institute, Lending Solutions’ Consumer Lending, and International Customer Management Institute’s Contact Center Management. Hoover’s commitment to his community extends beyond his role with the credit union. He is currently a member of the DeKalb Chamber of Commerce and served as a Director on the Georgia Credit Union League’s Georgia Credit Union Services Board for several years.
Through his knowledge and experience, Hoover brings attention and distinction to CDC Federal Credit Union and we are beyond excited to see the future of the credit union under his direction.
Australia Hoover