Charter Oak Federal Credit Union chooses TRC Interactive to deliver teller training

HARRISBURG, PA (November 7, 2014) — Charter Oak Federal Credit Union has selected TRC Interactive, Inc., the nation’s leader in financial institution training, to train its staff with TellerSolutionOnline™.

TellerSolutionOnline™ is customized with the bank’s preferred method of counting currency and several terms. Loaded with enhanced graphics, animation and special effects, audio and video, TellerSolutionOnline™ engages and involves trainees to increase retention and performance. The Program includes modules for Introduction, Your Role as a Teller, Customer Service, Professional Dress, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The NCUA, Regulations – Product Information, Regulations – Member Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Members, and Robbery. In addition, Charter Oak Federal Credit Uniongets Training Central™ – the included Learning Management System, an Administrator’s Guide, and the Action Guide, which is the companion to the multimedia and can be completely customized.

Training Central™ is an online Learning Management System coupled with TellerSolutionOnline™ that provides full management and tracking capabilities and maintains a record of all participant activity.

About Charter Oak Federal Credit Union
Charter Oak Federal Credit Union, based in Waterford, CT, is eastern Connecticut’s largest credit union. Charter Oak offers a broad range of financial services – including checking, deposit, lending, insurance and investments – to individuals, businesses, non-profits and professionals in New London and Windham counties, CT. Charter Oak was founded in 1939 and has 14 branches in eastern Connecticut. For more information about Charter Oak, please visit
About TRC Interactive
From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today. As one of the most respected training organizations, TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
For over 41 years, TRC Interactive has been helping banks and credit unions successfully train their employees by offering a variety of off-the-shelf and customizable online, classroom, blended, or virtual solutions to meet all bank and credit union training needs, including Teller, Compliance, New Accounts, Lending, Management, and Customer Service. TRC ( is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York, Pensacola, Florida, and Philadelphia and Pittsburgh, Pennsylvania.

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