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Colorado-based Credit Union Implements Call Center Outsourcing Solution
Aventa Credit Union partners with AnyHour Solutions to supplement internal call center
Rockford, IL: November 8, 2012 – AnyHour Solutions, a provider of comprehensive contact center outsourcing services for credit unions since 1994, announces their newest contact center client, $151M assets Aventa Credit Union of Colorado Springs.
Aventa went live at the end of August, 2012 with AnyHour’s 24/7 outsourcing services to supplement ACU’s internal call center by taking overflow calls during the workday as well as after-hours and weekend calls. AnyHour is providing a full suite of 24/7 contact center member services via a direct interface to ACU’s core processing system.
“AnyHour is now supplementing our internal call center by taking overflow and after-hours calls from our members,” reported Arthur Ashmole, Aventa CU Senior Vice President of Operations. “The on-boarding process was simple and flawless. AnyHour is directly accessing our core system so all of their call agents have real-time access and provide a very comprehensive level of service. AnyHour provides Aventa CU a cost-effective solution and outstanding member service. I highly recommend AnyHour Solutions to any credit union looking for a call center outsourcing partner.”
About Aventa Credit Union
Aventa Credit Union has been serving the city employees of Colorado Springs for 55 years. It is our passion to empower families with affordable financial solutions. Aventa is proud to be part of the US credit union heritage. Our growth continues to spread the cooperative spirit and support economies of scale that continually enhance our ability to care for our 20,000+ members.
About AnyHour Solutions
AnyHour Solutions (www.anyhoursolutions.com) is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company. Highlighted by the industry’s most experienced staff of agents and a turnover rate under 10%, our contact center goal is to provide “Service They Will Remember.” In addition, AnyHour also provides online loan application functionality as well as a full suite of mortgage processing services for credit unions. For additional information contact Steven Holmes, VP Strategic Development, at 888.622.8696, sholmes@anyhoursolutions.com.
To obtain a copy of AnyHour’s most recent white paper entitled Credit Union Call Center Outsourcing: 8 Reasons to Use a Third Party Outsourcing Provider please send your request along with name, title, and CU name to Steven Holmes at sholmes@anyhoursolutions.com. We’ll send it right over.