Crawford Technologies hosts Fourth Annual Customer Communications Virtual Summit on May 11

TORONTO, ON (April 21, 2023)Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announces that its fourth annual Customer Communications Virtual Summit will take place on Thursday, May 11, beginning at 10:00 a.m. ET. The full-day complimentary event, hosted under the theme, “Expand Your Possibilities,” brings together industry experts and leaders in customer communications management (CCM) to share meaningful insights on the trends, strategies and innovations pivotal to the success of an organization’s digital transformation initiatives and delivery of an exceptional customer experience.

Ernie Crawford, president and CEO of Crawford Technologies, will once again welcome attendees to share his perspective on the future of customer communications in an increasingly digital-first world. After Crawford’s welcome and keynote address sets the direction for the day, attendees have the opportunity to attend a variety of sessions across three tracks: Enterprise Output Management, eDelivery & Content Services, and Document Accessibility.

Sessions include thought leadership discussions, case studies and live demonstrations presented by industry experts in CCM, including Matt Swain, head of communications insights & experience at Broadridge; James Watson, founder and CEO of Doculabs; Rich Medina, co-founder and principal consultant at Doculabs;  Chris Murphy, vice president of product marketing at Smart Communications; Kristina Launey, labor and employment litigation and counseling partner, Seyfarth Shaw, LLP; Cam Beaudoin, disability inclusion and digital accessibility expert; Dena Wainwright, vice president and digital accessibility practice owner at Fidelity Investments; Kim Jacoby, principal accessible content specialist at Fidelity Investments and Shauna Dolph, lead business analyst at Ameritas.

Several of Crawford Technologies’ partner companies will also contribute to the content and will have representatives available for one-on-one conversations. These include Smart Communications, Hyland Software, enChoice, GrayHair Software and TPGi.

Additionally, attendees will have the opportunity to hear from Crawford Technologies’ subject matter experts and view live demonstrations of the company’s solutions for job onboarding, cloud re-engineering, document accessibility, preference management and workflow automation. The powerful, fully automated print file indexing capabilities of the new Smart Setup v2.0 with AutoSense will be demonstrated. Attendees will also learn many tricks and techniques for streamlining their operations.

For more information or to register for the Customer Communications Virtual Summit, click here.

About Crawford Technologies

Crawford Technologies develops solutions that help enterprises optimize and improve the secure and accessible delivery, storage and presentment of their customer communications. As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats. For more information visit or LinkedInX or Facebook.


Sandy Armstrong
Director of Media & Communications
Sterling Kilgore, Inc.

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