Credit Union West to expand team with 36 new hires in 2024
GLENDALE, AZ (February 27, 2024) — Credit Union West, an Arizona-based financial cooperative, announces a significant expansion of 36 positions to its dynamic team. The executive leadership team worked collaboratively and intentionally to prioritize staffing needs to support the credit union’s growth. In January, Credit Union West’s growth hit a milestone, adding its 90,000th member. The strategic move to add 36 positions supports the credit union’s commitment to its mission and reinforces its position as a top company to work for in Arizona.
“Amidst challenges and lay-offs in the industry, Credit Union West remains steadfast in our commitment to our team, our members, and the communities we serve,” said Karen Roch, President and CEO. “While others are tightening their belts, we are proud of our financial stability and our robust plan to increase staffing by 20%.”
The 36 new positions will span across various departments including administration, branch operations, business services, compliance, financial resolutions, IT, marketing and communications, member contact center, operations support, and project management. In response to the credit union’s rapid growth over the past few years, most of these positions will be strategically allocated to strengthen and enhance the retail delivery channels.
“As we chart our strategic course for the next five years, these positions will play a pivotal role in aligning with and advancing our key priorities,” said Ning Duong, Chief Operating Officer. “By strategically investing in talent to support our evolving vision, we are laying the foundation for sustained success, innovation, and impactful growth, positioning Credit Union West to be at the forefront of our industry.”
Credit Union West takes pride in being more than just a workplace; it is a community of dedicated professionals who share a passion for the credit union movement. Credit Union West has been named a Top Company to Work for in Arizona for the eleventh year in a row (2013-2023)! This prestigious award, announced by BestCompaniesAZ, is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback on topics like culture, communication, leadership, and overall satisfaction.
Credit Union West continuously looks for ways to improve employee satisfaction and experience. In 2023, the organization partnered with a well-respected firm to complete an analysis of their employee’s total compensation package and made several changes to be a top of market employer. In addition to paying competitive wages starting at $20 per hour, Credit Union West also offers the following benefits and perks:
- 100% paid health, dental and vision insurance for full-time employees
- Earn incentives up to 15%, depending on position
- 401K plan with employer matching funds up to 5%
- Profit share up to 5% annually
- Tuition reimbursement
- Gym membership reimbursement
- Gym onsite at corporate headquarters
- Paid time off for holidays, vacation, and sick days
- Paid anniversary day off
- Paid time off to volunteer
- Remote and hybrid positions
- Diverse and inclusive workplace
- Credit Union West membership and discounts
Be part of our award-winning team! Visit cuwest.org/careers to learn more about our open positions.
Top Row (from left): Ning Duong, Chief Operating Officer; Ben Christensen, Chief Information Officer; Cheryl Brown, Chief People Officer; Bob Birr, Chief Lending Officer Bottom Row (from left): Kelly Poldoski, Chief Financial Officer; Karen Roch, Chief Executive Officer
About Credit Union West
The Credit Union West tradition had the honor of beginning in 1951 as Luke Federal Credit Union. Originally located on Luke Air Force Base, the organization’s mission was to enhance the lives of military members and their families through being a trusted provider of financial services. Today, Credit Union West embraces the same commitment to the military and now has expanded to include all who live, work or worship in Maricopa, Pima, Pinal, Yavapai, Yuma, Mohave, Coconino, Cochise, Navajo, Apache, and Gila counties. Credit Union West serves over 90,000 members with more than $1.1 billion in assets. The credit union’s core principles have guided its decisions, which in turn has ensured integrity and trusted member service. Federally insured by the NCUA. Learn more at www.cuwest.org.
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