Credit Unions have unique opportunity to connect with customer experience leaders at 10th Annual Net Promoter Conference & certification

CHICAGO, IL (February 2, 2016) — Member Loyalty Group has partnered with Satmetrix to provide interested credit unions with an opportunity to attend UNITE: The 10th Annual Net Promoter Conference, and enjoy industry-only sessions with customer experience leaders from a wide spectrum of industries. Unite is presented in partnership with Satmetrix, co-developer of the Net Promoter methodology and host of the Annual Net Promoter Conference since 2007. Since that first conference, the company has shared more than 500 case studies and provided training for more than 5000 customer experience professionals.

UNITE will be held May 4-5th, 2016 at the Sheraton New Orleans with Credit Union Net Promoter Certification available on May 2-3rd.

“We think this is a great opportunity for credit unions, especially those who previously attended Loyalty Live, to learn customer experience best practices from a wide spectrum of industries,” said Michelle Bloedorn, CEO of Member Loyalty Group. “In addition, we will offer specialized sessions for credit unions only to facilitate industry networking.”

One of the specialized sessions offered exclusively for credit unions will be a private breakfast event with headliner Colin Shaw, author of five best-selling books on customer experience and one of the world’s top 150 business influencers on LinkedIn.

In addition to the conference, a two-day in-person certification course designed specifically for credit unions will offer member feedback program managers in-depth guidance and specific techniques to help them develop and manage world-class Voice of the Member programs.

Interested credit union professionals can sign up for both the conference and certification, or just the conference. Early registration is available now with special pricing available exclusively through Member Loyalty Group for the entire credit union industry.

For more information about the conference or Member Loyalty Group’s Voice of the Member program, credit unions should contact

About Member Loyalty Group

Member Loyalty Group is a CUSO formed by leading credit unions in 2008 to develop a common member loyalty benchmark for the credit union industry and is the 2012 winner of NACUSO's Collaboration & Innovation Award.  The CUSO has an exclusive relationship with Satmetrix, the Net Promoter® company, to provide credit unions with the most effective tools for managing a Net Promoter® program to collect and act on member feedback that increases loyalty, growth and retention. Member Loyalty Group serves nearly 100 credit unions, many of which are over $1 billion in assets, across the country.  For more information visit


Sharon Simpson

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