CU*Answers improving its mobile app member authentication infrastructure

GRAND RAPIDS, MI (August 28, 2020) — CU*Answers Network Services (CNS) is pleased to announce that significant upgrades are underway on its MACO infrastructure. Multiple Authentication Convenience Options (MACO) provides members with the ability to access the credit union’s mobile app using username/password, facial recognition, PIN, fingerprint, and voice. The new infrastructure will provide an immediate boost in processing capacity and set the stage for long term growth.

“We’re very excited to roll out new hardware that will bring an immediate boost to performance of the MACO environment,” said Chris Shelton, VP of Network Infrastructure, “We’re setting the stage for the programming teams to adjust the software so that it can run across multiple servers instead of relying on just one.”

“Spreading the load across multiple servers in the environment will allow the environment to adjust capacity to match load in a much more dynamic way,” added Seth Longcore, Manager of Online Banking. “A mix of dedicated and virtualized systems will increase performance while maintaining flexibility as we move into the future.”

About CU*Answers

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $26 billion in credit union assets. For more information, visit


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