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CUCollaborate™ releases inaugural mobility satisfaction & functionality survey results

WASHINGTON, DC (January 28, 2015) — CUCollaborate™ is pleased to announce the release of the results from its inaugural Mobility Satisfaction and Functionality Surveys.

The surveys found that most credit unions were generally satisfied with their mobile solutions. Solutions scored highest in delivering general functionalities to their clients. However, respondents were typically most unhappy with their products interoperability with ancillary platforms and their solution’s lack of dynamic customization. Additionally, mid-sized credit unions ($100M-$500M in assets) tended to be unhappier with their solutions than either smaller or larger credit unions.

The survey was completed by one hundred and eighty different credit unions – representing 5.8% of all credit unions offering any type of mobile solution to their members and 6.5% of all credit unions offering a native app as part of their mobile strategy. Collectively the response group reviewed over fifty different mobile solutions. The report is free to credit unions who complete the survey and available for purchase to credit union partners.

Sam Brownell founded CUCollaborate™ in April of 2014. Before founding CUCollaborate™, Brownell served as Associate Vice President of Product and New Market Development at Callahan & Associates, Washington, D.C. There, he was responsible for managing and developing the company’s service offerings and growing the company’s different revenue streams. To learn more about CUCollaborate™, visit www.cucollaborate.com.

CUCollaborate™ is a Washington, D.C.-based, independent, membership association for credit unions and their partners. CUCollaborate’s mission is to facilitate collaboration that helps executives better manage and direct their credit unions so that they can accelerate their growth while reducing risk. 

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