CUSG announces first place honors for 2024 MemberXP™ ‘Best of the Best’ Awards
Recognizing member-centric excellence within the industry, the 8th annual awards honor credit unions consistently delivering the most exceptional experiences.
LIVONIA, MI (April 4, 2024) — CU Solutions Group (CUSG) is proud to announce the complete list of first-place winners of the 2024 MemberXP ‘Best of the Best’ Awards. These prestigious awards recognize credit unions that consistently delivered exceptional member experiences last year and demonstrated outstanding member-centric leadership within the industry.
The 2024 MemberXP ‘Best of the Best’ Awards highlight ten credit unions across nine states that have excelled in providing extraordinary member experiences. These awards focus on 13 areas of member experience, ranging from every day in-person and digital interactions to sensitive engagements like applying for loans and financial planning.
“Fostering member loyalty amidst growing competition from big banks and fintechs is a formidable challenge,” stressed David Dean, CUSG COO and MemberXP business unit leader. “Credit unions that successfully engage members and harness their valuable insights not only distinguish themselves but also wield the power to generate a demonstrable return on their investment.”
Among the notable winners this year, Marshall Community Credit Union in Michigan claimed the top spot for Best Overall Member Experience and Best New Member Experience. “We are incredibly honored to receive the MemberXP ‘Best of the Best’ Award for Best Overall Member Experience,” says Corrie Rozell, CEO, Marshall Community Credit Union. “This recognition is a testament to the dedication of our team to consistently exceed our members’ expectations. Here at Marshall Community Credit Union, our members are at the heart of everything we do, and it’s their feedback that drives us to continuously improve. We are grateful for their trust and support, which has made this achievement possible.”
Educational Systems Federal Credit Union in Maryland also distinguished itself, earning top honors for Most Appreciative Staff and Best Member Advocacy for the second year in a row. Their consistent focus on member feedback and decisive actions have led to remarkable results.
The 2024 MemberXP ‘Best of the Best’ Awards are based on feedback collected from nearly 8 million credit union members who responded to more than 300,000 surveys. The awards recognize the top performers in each category, with the highest-ranking credit union in each category receiving top honors.
Net Promoter Score (NPS) and Member Effort Score (MES) along with 12 other key performance metrics are methodically analyzed by MemberXP data experts, who identify, rank, and validate the results. The top 25% of performers in each financial experience category are recognized, while the top credit union in each category earns the MemberXP ‘Best of the Best’ awards top honors.
Congratulations to all the 2024 MemberXP ‘Best of the Best’ Award winners for their dedication to serving members with extraordinary experiences.
Winners awarded top honors in each experiential category are:
#1 Ranked Credit Unions
2024 MXP ‘Best of the Best’
Marshall Community Credit Union, Michigan
Best Overall Member Experience
Best New Member Experience
LGE Community Credit Union, Georgia
Best Transaction Experience
Appalachian Community Federal Credit Union, Tennessee
Best Consumer Loan Experience
Genco Federal Credit Union, Texas
Best New Account Experience
Visions Federal Credit Union, New York
Best Mobile App Experience
2023 & 2024 Winner
Best Online Banking Experience
General Electric Credit Union, Ohio
Best Mortgage Loan Experience
Community Choice Credit Union, Michigan
Best Member Care Experience
TVA Community Credit Union, Alabama
Most Reliable Staff
2023 & 2024 Winner
Educational Systems Federal Credit Union, Maryland
Most Appreciative Staff
2023 & 2024 Winner
Best Member Advocacy
Credit unions interested in MemberXP can learn more at CUSG.com or by emailing info@cusg.com.
About CU Solutions Group
CUSG is a credit union service organization offering leading edge products and services in the areas of HR performance, technology enabled marketing, and financial empowerment. The organization is home to numerous national brands, including Love My Credit Union Rewards, Save to Win, MemberXP, Compease, Performance Pro, and The Learning Center. CUSG has 90 shareholders composed of credit unions, credit union leagues, and credit union system organizations. The company has strategic partnerships with: Trust & Will, Intuit TurboTax, H&R Block, and Amtel CU, as well as a portfolio of investment partnerships in Marquis, WHITE64, AudioEye, CalcXML, and Think|Stack. For more information, visit CUSG.com.
